What makes an object, gesture, or action special and qualitatively distinct is its intangible nature. It is the metaphysical essence of every human experience and the profound mystery that separates the extraordinary from the ordinary.

According to Arrigo Cipriani’s philosophy, being featured in prestigious gastronomic guides or receiving favorable reviews from impromptu critics sharing anonymous opinions online is not what truly matters.

What truly matters is welcoming and serving the customer with love and dedication, making them feel comfortable and offering them a unique experience. This approach is more important than ever in distinguishing oneself and leaving a lasting impression on the customer, who will be encouraged to return and relive the experience. At Harry’s Bar, this has been the tradition since 1931, which is why even the most prestigious and famous patrons have become regular customers.

Serving the customer with love at every stage of their experience—from the warm welcome to the heartfelt farewell—is the key to success. By listening to and observing the customer, one learns to understand their tastes and notices that dining habits, behaviors, and table manners often reflect distinct national identities.

This has always been the case at Harry’s Bar and at Cipriani venues around the world, where customers feel the love in the service and are treated with care. Such a level of service can only be achieved through the human touch; no machine could ever replace the genuine warmth of human interaction.