Shipping and Returns

Preparation and Delivery Time:

Preparation: 1-3 business days for order processing.
Estimated Delivery: Based on standard operational conditions. Delays may occur during the holiday season, starting from Black Friday week.

Changing the Delivery Address:
Contact us as soon as possible at info@cipriani.al with your order number. If the courier allows, you may also change the address independently by following the instructions provided via email by the courier.

What to Do When Receiving Your Order:

Ensure the package and its contents are intact.
If visible damage is noticed on the package, request a signed receipt with reservations from the courier, specifying the observed damages.
If the package is intact but the contents are damaged, contact Customer Service immediately.

For more details, visit the “Terms and Conditions” page on our website.

Refund Policy:
Refunds are issued only in cases where:

The product arrives damaged.
Delivery occurs outside the estimated timeframe.
Other similar issues arise.

Refund requests must be reported within 2 days of delivery. The product must:

Be unopened.
Retain its original condition without damage or signs of use.

Refunds are not applicable if the product has been opened or used.

Notes:

Cipriani Albania S.r.l. is not liable for delays caused by couriers or clients.
It’s recommended to place orders early during busy seasons or holidays.

Frequently Asked Questions:
What shipping methods are available?
All deliveries are handled via standard express courier services. The courier may vary based on destination and shipment volume.

Can I send my order to a different address?
Yes, you can specify an alternative address during the checkout process.

What if my order hasn’t arrived yet?
Track your order using the link provided in the confirmation email. If the order is not delivered within the estimated timeframe, contact Customer Service for assistance.